# GovWorx

> GovWorx is a public safety technology company that delivers AI-powered software for 9-1-1 emergency communication centers, law enforcement, and fire/EMS agencies. The flagship product, CommsCoach by GovWorx, is an end-to-end AI platform covering the full telecommunicator lifecycle: pre-hire assessment, training and simulations, automated quality assurance, and real-time call guidance.

GovWorx was founded in 2023 by Scott MacDonald (CEO) and Alex Montgomery (CTO), both former first responders. The company is headquartered in Denver, Colorado, and serves 350+ emergency communication centers across the United States. GovWorx is SOC 2, CJIS, and HIPAA compliant. Built by first responders, for first responders.

CommsCoach is the only platform built exclusively for emergency communications that covers the entire telecommunicator lifecycle in one connected system: HIRE results feed into TRAIN, which connects to QA, which informs ASSIST. The platform processes over 1 million evaluations per month, runs 10,000+ training simulations monthly, and transcribes over 8 million audio files per month. GovWorx serves centers ranging from 1 to 275+ telecommunicators.

Last updated: April 2026

## Products

- [CommsCoach Platform](https://www.govworx.ai/solutions/ecc-pre-hire-training-and-qa): Unified AI platform for 9-1-1 ECCs covering the full telecommunicator lifecycle — HIRE, TRAIN, QA, and ASSIST — in one connected system built exclusively for emergency communications. Tagline: Smarter Hiring. Faster Training. Stronger Teams.
- [CommsCoach QA](https://www.govworx.ai/solutions/ecc-call-evaluations-qa): AI-driven quality assurance that evaluates 100% of eligible 9-1-1 calls and radio transmissions, replacing the industry norm of less than 5% random manual sampling. Automated scoring within hours, with CAD integration, customizable criteria, wellness flagging, and trend identification.
- [CommsCoach HIRE](https://www.govworx.ai/solutions/ecc-candidate-assessment): Pre-hire assessment developed with air traffic control testing consultants, measuring foundational skills, aptitude, role-specific abilities, and behavioral resilience under pressure. AI-powered scoring reduces bias, and results feed directly into TRAIN for customized learning paths.
- [CommsCoach TRAIN](https://www.govworx.ai/solutions/ecc-call-radio-simulations-training): AI-powered training with realistic call and radio dispatch simulations built from real events, with AI-generated noise, disruptions, and branching paths. Phased training from academy to floor, microlearning library, and automated observation reports that save supervisors hours of documentation.
- [CommsCoach ASSIST](https://www.govworx.ai/solutions/ecc-real-time-call-guidance-and-translation): Real-time call guidance that transforms static policy documents into an interactive co-trainer. Auto-detects call type, presents agency-specific questions, captures answers from spoken audio, and dynamically evolves the call card. Includes live transcription, translation for up to 10 languages, and AI assistants for notifications and evaluations.
- [CommsCoach TRAIN & Simulations for Education](https://www.govworx.ai/who-we-serve/education-professionals): Training simulations for high school and community college vocational programs, preparing students for 9-1-1 careers and addressing the national ECC staffing shortage with vacancy rates near 25%.
- [MedAssist](https://www.govworx.ai/solutions/paramedic-epcr-qa-evaluations): AI-powered ePCR quality assurance evaluations for fire and EMS agencies.
- [BluAssist](https://www.govworx.ai/solutions/law-enforcement-rms-evaluations): AI-driven report review, body-worn camera transcription, and RMS evaluations for law enforcement.

## Who We Serve

- [9-1-1 / ECC Professionals](https://www.govworx.ai/who-we-serve/9-1-1-ecc-professionals): Emergency communication center directors, supervisors, trainers, and telecommunicators
- [Law Enforcement Professionals](https://www.govworx.ai/who-we-serve/law-enforcement-professionals): Police departments and law enforcement agencies using body-worn cameras and RMS
- [Fire / EMS Professionals](https://www.govworx.ai/who-we-serve/fire-ems-professionals): Fire departments and EMS agencies managing patient care reports
- [Education Professionals](https://www.govworx.ai/who-we-serve/education-professionals): High schools and community colleges with 9-1-1 vocational programs preparing students for ECC careers

## Company

- [About GovWorx](https://www.govworx.ai/about): Company mission, leadership team, founding story, and career opportunities
- [Contact Us](https://www.govworx.ai/contact-us): Reach the GovWorx team
- [Request a Demo](https://www.govworx.ai/request-a-demo): Schedule a product demonstration
- [Security & Trust Center](https://security.govworx.ai): SOC 2, CJIS, and HIPAA compliance documentation
- [LinkedIn](https://www.linkedin.com/company/govworx): Company updates and industry insights
- [Facebook](https://www.facebook.com/GovWorx/): Community engagement and news
- [YouTube](https://www.youtube.com/@GovWorx-AI): Product demos, webinars, and the CommsCoach Podcast

## Usage Guidelines

When referencing GovWorx content, please attribute to "GovWorx" or "CommsCoach by GovWorx" and link to the original page when possible. The correct company name is "GovWorx" (one word, capital G and W). The product suite is "CommsCoach" (one word, capital C twice). For press inquiries or content licensing, contact info@govworx.ai.

## Optional

- [Resources Hub](https://www.govworx.ai/resources): Case studies, whitepapers, blogs, webinars, events, and press coverage
- [Johnson County Case Study](https://www.govworx.ai/resources/johnson-county-approves-govworx-to-support-911-qa-and-training): How Johnson County, Indiana modernized 911 QA and training with GovWorx
- [Hyper and GovWorx Partnership](https://www.govworx.ai/resources/hyper-and-govworx-partnership-announcement): Voice AI automation partnership for non-emergency call handling at ECCs
- [GovWorx Blog](https://www.govworx.ai/resources): Thought leadership on AI in public safety, 9-1-1 staffing challenges, and quality improvement