AI That Elevates the Impact of ALL Responders

From real-time call guidance to pre-hire assessment, training, QA and coaching, we help centers enhance performance, morale, confidence, and impact on every call.
Request a Demo
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AI That Elevates the Impact of ALL Responders

From real-time call guidance to pre-hire assessment, training, QA and coaching, we help centers enhance performance, morale, confidence, and impact on every call.
Request a Demo
What We Do

AI-Powered Solutions Helping ALL First Responders Do Their Best Work

We deliver AI-powered solutions that help public safety leaders automate
tasks and strengthen, guide, and support first responders.
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CommsCoach QA

AI-Driven QA That Makes 9-1-1 Quality Improvement Achievable

Evaluate every eligible 9-1-1 call and radio transmission, replacing inconsistent manual reviews with fair, standards-based scoring and coaching insights that boost performance, morale, and retention.
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CommsCoach HIRE

Hire 9-1-1 Professionals with Confidence

AI-driven, research-based assessments and simulations measure core skills and competencies for 9-1-1 as well as stress and trauma resilience. This gives leaders unbiased, comparable insight to hire confidently and route candidates into training.
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CommsCoach TRAIN

Equipping 9-1-1 Professionals for a Lifetime of Service

Unified 9-1-1 enablement approach with realistic, AI-driven call & radio simulations, an extensive microlearning library, phased training paths, and continuous tracking from pre-hire, training and on-the-floor performance.
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Two women wearing headsets working at desks with multiple computer monitors displaying data and maps, with performance evaluation overlays.
CommsCoach ASSIST

Policy-Driven Call Guidance That Supports Every Call

Call guidance with adaptive questioning that evolves with each call to help every 9-1-1 telecommunicator remain confident, consistent, and aligned to policies.
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Man wearing headset working on a computer with multiple monitors displaying data and maps in a dark office.
ECC Quality Assurance and Improvement
CommsCoach QA

AI-Driven QA That Makes 9-1-1 Quality Improvement Achievable

Evaluate every eligible 9-1-1 call and radio transmission, replacing inconsistent manual reviews with fair, standards-based scoring and coaching insights that boost performance, morale, and retention.
Learn More
Two women wearing headsets working at computers with multiple monitors displaying data and charts in an office.
ECC Pre-Hire Assessments
CommsCoach HIRE

Hire 9-1-1 Professionals with Confidence

AI-driven, research-based assessments and simulations measure core skills and competencies for 9-1-1 as well as stress and trauma resilience. This gives leaders unbiased, comparable insight to hire confidently and route candidates into training.
Learn More
Woman wearing glasses and headphones focused on a computer screen next to a performance assessment summary showing overall score of 78.6% for candidate Sandy Tighe.
ECC Training and Simulations
CommsCoach TRAIN

Equipping 9-1-1 Professionals for a Lifetime of Service

Unified 9-1-1 enablement approach with realistic, AI-driven call & radio simulations, an extensive microlearning library, phased training paths, and continuous tracking from pre-hire, training and on-the-floor performance.
Learn More
ECC Training and Simulations
CommsCoach ASSIST

Policy-Driven Call Guidance That Supports Every Call

Call guidance with adaptive questioning that evolves with each call to help every 9-1-1 telecommunicator remain confident, consistent, and aligned to policies.
Learn More
Key Statistics

By the Numbers

Over 1M
Evaluations Each Month
fuel improvement and
smarter decisions
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10,000+
Simulations monthly
power continuous skill development
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8,000,000+
AUDIO Files
transcribed each month, 
turning conversations into
actionable intelligence
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275+
partner customers
trusted by centers of all sizes:
1–275+ telecommunicators
Proudly Serving
Seal of Monterey County, California, featuring a tree, farmland, and a body of water with hills in the background, alongside the text 'Monterey County California 1850'.
CommsCoach brings together QA, simulations, daily observation reports, pre-hire tools, and live transcription in one space.
The depth of unified data shows us trends and insights we could not see before, helping every member of the department grow with clarity and confidence.
Lee Ann Magoski
Emergency Communications Department, County of Monterey
Press feature

In the News

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Discover How to Elevate the Impact
of Your Team

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Discover How to Elevate the Impact
of Your Team

GovWorx delivers AI-powered software solutions that strengthen readiness and provide real-time support for first responders.