What We Do

AI-Powered Solutions Helping ALL First Responders Do Their Best Work

We deliver AI-powered solutions that help ECCs automate tasks and strengthen, guide, and support first responders.

CommsCoach QA

AI-Driven QA That Makes 9-1-1 Quality Improvement Achievable

Evaluate every eligible 9-1-1 call and radio transmission, replacing inconsistent manual reviews with fair, standards-based scoring and coaching insights that boost performance, morale, and retention.

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Emergency Communications Center supervisors use automated quality assurance software to assess performance.

CommsCoach HIRE

Hire 9-1-1 Professionals with Confidence

AI-driven, research-based assessments and simulations measure core skills and competencies for 9-1-1 as well as stress and trauma resilience. This gives leaders unbiased, comparable insight to hire confidently and route candidates into training.

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A 9-1-1 dispatcher candidate taking an assessment test at a computer.

CommsCoach TRAIN

Equipping 9-1-1 Professionals for a Lifetime of Service

Unified 9-1-1 enablement approach with realistic, AI-driven call & radio simulations, an extensive microlearning library, phased training paths, and continuous tracking from pre-hire, training and on-the-floor performance.

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Two women wearing headsets working at desks with multiple computer monitors displaying data and maps, with performance evaluation overlays.

CommsCoach ASSIST

Policy-Driven Call Guidance That Supports Every Call

Call guidance with adaptive questioning that evolves with each call to help every 9-1-1 telecommunicator remain confident, consistent, and aligned to policies.

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Man wearing headset working on a computer with multiple monitors displaying data and maps in a dark office.

ECC Quality Assurance and Improvement

CommsCoach QA

AI-Driven QA That Makes 9-1-1 Quality Improvement Achievable

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Two women wearing headsets working at computers with multiple monitors displaying data and charts in an office.

ECC Pre-Hire Assessments

CommsCoach HIRE

Hire 9-1-1 Professionals with Confidence

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Woman wearing glasses and headphones focused on a computer screen next to a performance assessment summary showing overall score of 78.6% for candidate Sandy Tighe.

ECC Training and Simulations

CommsCoach TRAIN

Equipping 9-1-1 Professionals for a Lifetime of Service

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ECC Training and Simulations

CommsCoach ASSIST

Policy-Driven Call Guidance That Supports Every Call

Call guidance with adaptive questioning that evolves with each call to help every 9-1-1 telecommunicator remain confident, consistent, and aligned to policies.

Learn More

Key Statistics

By the Numbers

Over 1M

Evaluations Each Month

fuel improvement and
smarter decisions

Man with glasses and headset smiling thoughtfully in a dimly lit office environment.

10,000+

Simulations monthly

power continuous skill development

Aerial view of a wide, illuminated city intersection with multiple lanes and few cars driving at night.

8,000,000+

AUDIO Files

transcribed each month,
turning conversations into
actionable intelligence

350+

partner customers

trusted by centers of all sizes:
from 1–275+ telecommunicators

Proudly Serving

Seal of Monterey County, California, featuring a tree, farmland, and a body of water with hills in the background, alongside the text 'Monterey County California 1850'.

Santa Cruz Regional 9-1-1 CommsCoach Customer

San Mate County GovWorx CommsCoach Customer

911 communications quality improvement customer Boulder County

CommsCoach brings together QA, simulations, daily observation reports, pre-hire tools, and live transcription in one space.

The depth of unified data shows us trends and insights we could not see before, helping every member of the department grow with clarity and confidence.

Lee Ann Magoski

Emergency Communications Department, County of Monterey

Press feature

In the News

February 17, 2026

Hyper and GovWorx Partnership Announcement

Partnership gives ECCs access to purpose-built, best-in-class Voice AI automation, AI-enabled QA, training, and real-time call guidance to modernize operations and optimize limited resources.

February 4, 2026

GovWorx Introduces Level Up with Tipi, a New Monthly Vlog Series

Branding in 9-1-1 isn’t about marketing, it’s about identity. This article explores how branding shapes culture, pride, recruitment, and public trust in emergency communications centers, often whether leaders realize it or not. Drawing on real-world insights from the CommsCoach Podcast, it shows how intentional identity, transparency, and community connection strengthen morale, unify regional centers, and build trust long before a crisis ever happens.

January 22, 2026

GovWorx Welcomes Tipi Brookins as Chief of Public Safety Engagement

GovWorx has appointed Tipi Brookins as Chief of Public Safety Engagement, bringing more than 24 years of experience in public safety communications and leadership. From frontline 9-1-1 operations to senior roles at the DC Office of Unified Communications and the DC Metropolitan Police Department, Tipi has led efforts in training, quality assurance, and organizational strategy. A NENA CMCP and APCO RPL certified leader, she will help agencies strengthen support for emergency communications professionals throughout their careers, advancing GovWorx’s mission to elevate quality, training, and engagement.

December 18, 2025

GovWorx Introduces Real-Time Policy Guidance for 9-1-1 with CommsCoach ASSIST

(Denver, CO Dec 16, 2025) GovWorx today announced the launch of CommsCoach ASSIST, a real-time, AI-guided call support solution designed to address one of the most overlooked challenges in emergency communications: the cognitive burden of remembering local policies and guidecard questions during live 9-1-1 calls.

December 15, 2025

Johnson County Approves GovWorx to Support 911 QA and Training

Johnson County, Indiana is modernizing its 911 center’s quality assurance and training program with GovWorx, an AI-powered QA/QI and coaching platform built for emergency communications. After the Board of Commissioners approved the system on December 1, 911 Director Heath Brandt highlighted how GovWorx integrates directly with CAD, radio, and phone audio to expand QA coverage, reduce manual review burden on supervisors, and turn evaluations into targeted training for both new hires and experienced telecommunicators. The decision reflects a growing trend in ECCs nationwide: moving from limited manual QA toward scalable Quality Improvement that supports performance, consistency, and long-term retention.

Press feature

Meet Us at Leading Public Safety Events

See where GovWorx will be at APCO, NENA, and regional conferences. Click each event for details and join us in advancing emergency communications.

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June 15, 2026

Florida APCO 2026

Fort Myers, FL

GovWorx is proud to attend the Florida APCO 2026 Conference, a premier event dedicated to advancing public safety communications. Hosted by one of the nation’s most active APCO chapters, this conference brings together thousands of 9-1-1 professionals, leaders, and innovators committed to education, collaboration, and industry progress. Stop by to connect with our team and learn how AI-driven solutions are supporting the next generation of emergency communications.

June 27, 2026

Nena 2026

Columbus, OH

GovWorx is heading to NENA 2026—where the 9-1-1 community comes together to learn, connect, and lead the future of emergency communications. Join us to explore innovative AI-driven solutions, gain practical insights, and engage with experts shaping the next generation of public safety.

July 18, 2026

SAT Annual Training Conference

Fort Worth, TX

GovWorx is proud to attend the SAT Annual Training Conference, the premier event for Texas law enforcement. With extensive training sessions, national speakers, and a large exhibitor showcase, this conference brings together public safety professionals to explore new technologies, share insights, and strengthen the future of policing.

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Feb 2026

22-26