CommsCoach is the first integrated AI-powered platform built exclusively to strengthen telecommunicator careers from hire to retire. Designed specifically to address QA, training, and retention challenges in 911 centers, CommsCoach combines advanced AI with deep expertise to help your team hire smarter, train faster, guide stronger, and retain longer.
CommsCoach QA leverages advanced AI to evaluate every eligible call and radio interaction, ensuring your team moves beyond manual sampling and into continuous performance insights. Our system delivers immediate, targeted feedback so supervisors can easily identify strengths and pinpoint areas for coaching and improvement.
Benefits:
• Evaluate nearly 100% of interactions automatically.
• Real-time dashboards highlight performance trends.
• Actionable feedback loop accelerates skill improvement.
Move from evaluating calls to improving them. CommsCoach QA seamlessly connects with TRAIN and real-time ASSIST modules, turning insights into real-world improvements instantly.
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Realistic. Dynamic. Fully Automated. Completely Interactive
CommsCoach Simulations is the first-of-its-kind platform that brings live-action realism and QA results with AI automation to 9-1-1 call and radio dispatch training. Turn real events into immersive simulations or build them from scratch, adding AI-generated background noise, caller disruptions, and unpredictable escalations to mirror the intensity of real emergencies. Or start on day one with a complete library of simulations across Law Enforcement, Fire and Medical.
Pair with QA data to target specific skill gaps, use standalone for academy /schools or CTO training, or link with TRAIN to reinforce daily learning.
Escalations: Guide one scenario in multiple directions to train decision-making in evolving incidents and different skills.
Structured, AI-Powered Training for Every Phase of the Telecommunicator Career
Training new call takers and dispatchers or upskilling veterans just got an AI boost. CommsCoach TRAIN automatically creates and summarizes both human and AI evaluations and observations. Supporting a tailored mix of training methods, including live call and radio reviews, AI-generated simulations, trainer-submitted reports and microlearning activities.
Benefits:
Track trainee progress with precision: monitor evaluation results, completion of required tasks, and readiness to advance. CTOs and leaders have visibility into all trainees.
From classroom academy to on the floor training, experience faster onboarding of new hires with measurable progress tracking.
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Real-Time Coaching at the Console
CommsCoach ASSIST isn’t just operational software. It’s your digital coach, turning QA and policy insights directly into real-time guidance; during the call. Whether navigating complex calls or reinforcing newly learned skills, ASSIST provides timely, policy-backed prompts right when they're needed most.
Benefits:
Live transcription and translation for clearer communication.
Personalized real-time coaching for new hires and veterans alike.
Notify supervisors, CTOs or dispatchers of in-progress calls that require attention
CommsCoach ASSIST enhances confidence, builds competence, and promotes consistent learning via guidance. It transforms every interaction into a learning moment, empowering telecommunicators to grow stronger with each call handled.
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Great telecommunicators aren’t just hired, they’re discovered. Coming soon, CommsCoach HIRE introduces a revolutionary AI-driven assessment platform designed specifically for the unique demands of emergency communications. Ensure you find the best candidates from the start, laying the foundation for long-term retention and success.
Stress resilience? Adaptable to shift work? Decision-making skills?
Benefits:
Identify candidates with the highest potential for success.
Predict job performance and resilience before hiring.
Reduce early turnover by matching skills with job demands.
The CommsCoach platform was built around a single goal: to help 911 centers grow and retain confident, resilient, and career-ready telecommunicators. From the moment a candidate applies to the moment they’re thriving on the floor, CommsCoach provides AI-powered support across every phase of the journey.
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