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Learn About GovWorx 
AI Software Solutions

Explore case studies, white papers, press highlighting, and more about our AI-driven software and the impact of our product innovations.
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Press & Media
Partnership gives ECCs access to purpose-built, best-in-class Voice AI automation, AI-enabled QA, training, and real-time call guidance to modernize operations and optimize limited resources.
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Blogs
AI-powered 9-1-1 simulations are giving communities, candidates, and elected leaders a true glimpse into the real work behind the headset. By experiencing interactive call and radio scenarios firsthand, people gain a deeper understanding of the pressures, decisions, and complexity telecommunicators manage every day. From recruiting to community engagement to leadership awareness, these simulations are transforming how the world sees and respects the role of 9-1-1.
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Blogs
Staffing challenges in 9-1-1 aren’t just about hiring—they’re about career support. When hiring, training, QA, real-time support, and wellness operate in isolation, telecommunicators are forced to bridge the gaps, leading to burnout and attrition. Centers that stabilize performance treat support as a continuous lifecycle, not a checklist. By connecting systems from candidate through career, agencies build resilience, consistency, and long-term retention—keeping experience, confidence, and capacity where it matters most.
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Press & Media
Branding in 9-1-1 isn’t about marketing, it’s about identity. This article explores how branding shapes culture, pride, recruitment, and public trust in emergency communications centers, often whether leaders realize it or not. Drawing on real-world insights from the CommsCoach Podcast, it shows how intentional identity, transparency, and community connection strengthen morale, unify regional centers, and build trust long before a crisis ever happens.
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Blogs
Branding in 9-1-1 isn’t about marketing, it’s about identity. This article explores how branding shapes culture, pride, recruitment, and public trust in emergency communications centers, often whether leaders realize it or not. Drawing on real-world insights from the CommsCoach Podcast, it shows how intentional identity, transparency, and community connection strengthen morale, unify regional centers, and build trust long before a crisis ever happens.
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Press & Media
GovWorx has appointed Tipi Brookins as Chief of Public Safety Engagement, bringing more than 24 years of experience in public safety communications and leadership. From frontline 9-1-1 operations to senior roles at the DC Office of Unified Communications and the DC Metropolitan Police Department, Tipi has led efforts in training, quality assurance, and organizational strategy. A NENA CMCP and APCO RPL certified leader, she will help agencies strengthen support for emergency communications professionals throughout their careers, advancing GovWorx’s mission to elevate quality, training, and engagement.
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Press & Media
9-1-1 Real-Time Call Guidance & Translation
(Denver, CO Dec 16, 2025) GovWorx today announced the launch of CommsCoach ASSIST, a real-time, AI-guided call support solution designed to address one of the most overlooked challenges in emergency communications: the cognitive burden of remembering local policies and guidecard questions during live 9-1-1 calls.
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Blogs
9-1-1 call takers carry a big burden: managing the call while memorizing constantly changing policies. This blog explains why the real issue isn’t performance...it’s access, and how AI for public safety can turn binders and PDFs into real-time guidance, consistent QA criteria, and clearer training. Learn how CommsCoach Assist ingests local SOPs and delivers the right policy in the moment, reducing cognitive load and improving accuracy across every call.
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Press & Media
Johnson County, Indiana is modernizing its 911 center’s quality assurance and training program with GovWorx, an AI-powered QA/QI and coaching platform built for emergency communications. After the Board of Commissioners approved the system on December 1, 911 Director Heath Brandt highlighted how GovWorx integrates directly with CAD, radio, and phone audio to expand QA coverage, reduce manual review burden on supervisors, and turn evaluations into targeted training for both new hires and experienced telecommunicators. The decision reflects a growing trend in ECCs nationwide: moving from limited manual QA toward scalable Quality Improvement that supports performance, consistency, and long-term retention.
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Blogs
Hiring for 9-1-1 is entering a new era. This article outlines how AI-powered simulations, performance-under-stress measurement, and competency benchmarking give PSAPs a clearer understanding of candidate readiness...connecting hiring to training, improving wellness, and building a stronger telecommunicator workforce from Day Zero.
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Press & Media
This interactive webinar will explore proven strategies and best practices for enhancing morale, engagement and ultimately retention. Speakers will share practical, actionable steps designed to help your team thrive amid the stress of 9-1-1.
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Blogs
This webinar focused on how 9-1-1 centers can foster positivity and continuous improvement as powerful tools to address today’s staffing challenges. Panelists emphasized that recognition, constructive feedback, and supportive training environments not only improve performance but also strengthen morale and retention. By shifting quality assurance from punitive “gotcha” moments to growth-driven feedback, and by celebrating wins both big and small, leaders can create a culture where telecommunicators feel valued, supported, and motivated to stay in the profession.
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Press & Media
GovWorx, Inc., the company behind CommsCoach, the AI-powered platform designed to support every stage of the 9-1-1 professional’s lifecycle, is proud to announce a strategic partnership with getResQ911, the nation’s trusted provider of highly skilled 9-1-1 telecommunicator contractors. Together, they aim to set a new standard in performance for public safety communications professionals.
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Blogs
9-1-1 QA
Leading Change from Within: Building a High- Performance 9-1-1 Culture
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Blogs
Emergency Communications Centers face unique challenges in delivering effective, unbiased feedback due to high-stress environments and biases like recency, confirmation, proximity, and negativity. By adopting structured feedback models such as SBI, Pendleton’s, and DESC through CommsCoach, ECCs can ensure balanced evaluations that promote professional growth and reduce burnout. This approach not only enhances operational performance and retention but also fosters a more supportive and collaborative workplace culture.
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Press & Media
Introducing CommsCoach Simulations as a standalone training module designed for Emergency Communication Centers, community colleges, high schools, and vocational programs, without requiring the full CommsCoach QA system. This AI-driven platform delivers customizable, real-world emergency scenarios that help trainees develop critical skills before ever handling live calls. With interactive CAD entry, performance tracking, and a growing library of fire, law, and medical scenarios, agencies and educators can provide structured, scalable training without relying on manual role-play. Whether preparing new hires or enhancing existing training programs, CommsCoach Simulations ensures telecommunicators are ready for the demands of 9-1-1 from day one.
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Press & Media
GovWorx, the company behind the AI-powered 9-1-1 evaluation and training platform CommsCoach, is proud to announce a new partnership with Positive 911, an organization on a mission to transform how 911 professionals are recognized and celebrated.
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Blogs
The Train to Retain white paper explores how 9-1-1 Emergency Communications Centers (ECCs) can address staffing challenges by shifting focus from traditional training methods to career-long development. It introduces the "Train to Retain" philosophy, emphasizing continuous feedback, professional growth, and support to combat burnout and turnover. Featuring GovWorx's AI-powered platform, CommsCoach, the paper showcases how AI-driven tools streamline training, provide real-time evaluations, and empower telecommunicators with structured career pathways, ensuring a resilient and engaged workforce ready to meet the evolving demands of public safety.
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Blogs
Supervisory QA, using body camera footage and 9-1-1 call analysis, revolutionizes public safety practices and morale. AI-driven audio analysis can enhance public safety efficiency and emergency response effectiveness.
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Blogs
911 emergency communications centers are facing severe staffing challenges, requiring innovative AI-driven training and evaluation solutions. By automating data gathering and utilizing real-world simulations, these AI tools help supervisors build high-performing teams, ensuring consistent and high-quality emergency response.
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Blogs
The challenges facing 911 centers today are significant, marked by high turnover rates, burnout, and declining mental health among our emergency telecommunicators. With an ever-increasing workload, exacerbated by the staffing crisis, maintaining staff morale and well-being has become more critical than ever. ECC leaders across the country recognize this extreme situation and are doing everything within their power (and often pushing things outside of their power) to help their teams.
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Blogs
CommsCoach new Feedback Report Manager enables QA teams and supervisors to offer targeted feedback across multiple levels, fostering continuous growth. By balancing strengths with areas for skill refinement, CommsCoach enhances individual performance and morale. This platform transforms feedback into a tool for long-term professional development and a stronger, more resilient workforce.
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Press & Media
Check out our latest episode of the Comms-Coach Podcast titled "The Power of Positivity in 911"! .In this episode, we discuss how fostering a positive work environment in dispatch centers can lead to increased productivity, employee satisfaction, and retention. Hear from our special guest, Steve Sutton, as we dive into common dispatcher challenges and share actionable steps to create a supportive culture that keeps both responders and communities safe. Don't miss out on the essential strategies to boost morale and build a strong, motivated team!
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Press & Media
Looking for an experienced QA/CTO with 3 to 5 years of experience in 911 Emergency Communications
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Press & Media
CommsCoach AI-powered platform designed specifically to address 9-1-1 staffing challenges head-on to be showcased as a sponsor for APCO event.
Videos
9-1-1 Real-Time Call Guidance & Translation
Introduction to CommsCoach ASSIST Real-time call guidance for 9-1-1
Videos
9-1-1 Candidate Assessment
In this introduction video to CommsCoach HIRE, you’ll discover how our 9-1-1 candidate testing platform helps you evaluate real skills, make confident hiring decisions, and select the right talent for a career in 9-1-1.

Partners and Community

We collaborate with trusted industry partners who help us support the audiences we serve and expand meaningful impact together.
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Police Chief Podcast

The Police Chief Podcast showcases the expertise and insights of exceptional law enforcement leaders from across the United States, as they discuss the critical issues and challenges facing policing today. From innovative strategies for community engagement and crime prevention, to the latest advancements in technology and training, the podcast offers a comprehensive look at the future of policing in America. Hosted by Chief of Police Paul Pazen recently retired from the Denver, CO Police Department this podcast is a must-listen for anyone interested in the evolving landscape of law enforcement.
Visit

CommsCoach Podcast

GovWorx is the proud sponsor of Comms Coach podcastThe podcast that delves deep into the world of training and quality assurance for 9-1-1 call takers, dispatchers, and supervisors. Your host, Lori Henricksen is a veteran in the field with nearly 30 years of experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs to be offered as a major to students in Las Vegas, Nevada. In each episode, Lori and a lineup of expert guests dive into the critical aspects of dispatcher training and quality improvement, sharing valuable insights, techniques, and best practices to help today's dispatchers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training programs in your center or school, get ready to embark on an incredible journey of knowledge, growth, and inspiration.
Visit

Halcyon

GovWorx is a proud partner and re-seller of the training courses offered by Halcyon Frank and Under the Headset. From embedded content within our CommsCoach product to stand-alone, in-person courses, GovWorx offers end to end solutions for ECC Coaching and Training.
Visit

BX3 Public Safety

GovWorx and BX3 Public Safety's missions are to optimize public safety organizations and empower 911 dispatchers through targeted training and innovative coaching solutions. The courses and content provided by BX3 can be delivered within and around our CommsCoach solution.
Visit

PivotPoint360 + Titanium Leadership

Discover our powerful partnership between Titanium Leadership and PivotPoint360™, combining forces to deliver premier leadership development for executives in all areas of public safety (police, fire, ems & 911) This collaboration brings together the strategic expertise of Titanium Leadership with the unique insights of PivotPoint 360's global network of "glass breakers," female first  responders who have paved the way for others. Together, they offer leadership training, coaching, and personal development tailored for those who navigate crises and balance mission-critical objectives, benefiting from mentors who have faced similar challenges and triumphs. This partnership ensures a transformative growth experience, drawing from diverse perspectives to cultivate resilient and impactful leaders
Visit

Positive 911

Positive 911 is on a mission to transform how 911 professionals are recognized. We’re redefining what meaningful recognition looks like by shining a spotlight on the extraordinary acts of service performed every day. Our signature recognition pins serve as powerful symbols of pride and professionalism. Designed to be proudly displayed on apparel, lanyards, headset bags, and more - they’re a visible reminder of the impact and dedication behind the headset. To make recognition easier and more impactful, we’ve built an all-in-one platform that simplifies sharing achievements on social media. With ready-to-use resources, customizable press releases, and recognition policies, it’s never been easier to celebrate your team’s hard work and share their stories with the community.
Visit

getResQ911

Founded in 2023 by a former Dispatcher and 911 Director, getResQ911 was created to deliver immediate staffing relief to 911 agencies facing critical shortages. Leveraging a network of highly experienced and certified 911 contractors, getResQ911 helps agencies reduce overtime burdens, restore work-life balance for both full-time and traveling telecommunicators, and give leadership the breathing room to focus on long-term staffing strategies. Our mission is to support emergency communication centers with dependable, expert personnel—anytime they’re needed.
Visit

Police Chief Podcast

The Police Chief Podcast showcases the expertise and insights of exceptional law enforcement leaders from across the United States, as they discuss the critical issues and challenges facing policing today. From innovative strategies for community engagement and crime prevention, to the latest advancements in technology and training, the podcast offers a comprehensive look at the future of policing in America. Hosted by Chief of Police Paul Pazen recently retired from the Denver, CO Police Department this podcast is a must-listen for anyone interested in the evolving landscape of law enforcement.
Visit

CommsCoach Podcast

GovWorx is the proud sponsor of Comms Coach podcastThe podcast that delves deep into the world of training and quality assurance for 9-1-1 call takers, dispatchers, and supervisors. Your host, Lori Henricksen is a veteran in the field with nearly 30 years of experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs to be offered as a major to students in Las Vegas, Nevada. In each episode, Lori and a lineup of expert guests dive into the critical aspects of dispatcher training and quality improvement, sharing valuable insights, techniques, and best practices to help today's dispatchers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training programs in your center or school, get ready to embark on an incredible journey of knowledge, growth, and inspiration.
Visit

Halcyon

GovWorx is a proud partner and re-seller of the training courses offered by Halcyon Frank and Under the Headset. From embedded content within our CommsCoach product to stand-alone, in-person courses, GovWorx offers end to end solutions for ECC Coaching and Training.
Visit

BX3 Public Safety

GovWorx and BX3 Public Safety's missions are to optimize public safety organizations and empower 911 dispatchers through targeted training and innovative coaching solutions. The courses and content provided by BX3 can be delivered within and around our CommsCoach solution.
Visit

Positive 911

Positive 911 is on a mission to transform how 911 professionals are recognized. We’re redefining what meaningful recognition looks like by shining a spotlight on the extraordinary acts of service performed every day. Our signature recognition pins serve as powerful symbols of pride and professionalism. Designed to be proudly displayed on apparel, lanyards, headset bags, and more - they’re a visible reminder of the impact and dedication behind the headset. To make recognition easier and more impactful, we’ve built an all-in-one platform that simplifies sharing achievements on social media. With ready-to-use resources, customizable press releases, and recognition policies, it’s never been easier to celebrate your team’s hard work and share their stories with the community.
Visit

PivotPoint360 + Titanium Leadership

Discover our powerful partnership between Titanium Leadership and PivotPoint360™, combining forces to deliver premier leadership development for executives in all areas of public safety (police, fire, ems & 911) This collaboration brings together the strategic expertise of Titanium Leadership with the unique insights of PivotPoint 360's global network of "glass breakers," female first  responders who have paved the way for others. Together, they offer leadership training, coaching, and personal development tailored for those who navigate crises and balance mission-critical objectives, benefiting from mentors who have faced similar challenges and triumphs. This partnership ensures a transformative growth experience, drawing from diverse perspectives to cultivate resilient and impactful leaders
Visit

Halcyon

GovWorx is a proud partner and re-seller of the training courses offered by Halcyon Frank and Under the Headset. From embedded content within our CommsCoach product to stand-alone, in-person courses, GovWorx offers end to end solutions for ECC Coaching and Training.
Visit

AI That Elevates the Impact 

of ALL Responders

GovWorx delivers AI-powered software solutions that strengthen readiness and provide real-time support for first responders.