How does the software integrate with existing systems?

CommsCoach QA connects directly to audio logs, CAD systems, and radio traffic to combine voice and context.

ECC Call and Radio Evaluations, Including Transcription, CAD Alignment and QA

Q: Is AI reliable and accurate enough for ECC QA?

Yes. Modern AI systems like CommsCoach are highly reliable for identifying patterns, transcription, and auditing compliance based on your agency's local SOPs.

Q: How many calls can AI software review compared to manual QA?

AI systems can analyze thousands of calls per week (100% of volume), whereas manual QA typically handles less than 5%.

Problems + Solutions

Increasing the Impact of Telecommunicators & ECCs

ECCs rely on telecommunicators to perform under pressure, yet supervisors can only review a fraction of calls manually.

Critical insights go unseen, positive actions go unrecognized, and telecommunicators miss the balanced feedback they need to grow, feel valued, and stay engaged.

Manual Reviews

Create inconsistency, bias, and unclear expectations that vary across shifts.

Missed Trends and Unrecognized Wins

Restrict ECC impact and telecommunicator confidence.

Limited QA

Hides strong work, weakening morale and long-term telecommunicator retention.

Changing SOPs and Expectations

Make reliable QA
impossible to manage at scale.

AI-Powered QA that Elevates the Impact of Every Telecommunicator

Automated evaluations review every eligible call and radio transmission, surfacing strengths and improvement opportunities with unmatched fairness and clarity. Supervisors focus on important actions without overload, and telecommunicators receive balanced, timely feedback that builds confidence, supports growth, and strengthens their impact on every 9-1-1 call.

How CommsCoach QA Can Help Your ECC

Recognize strengths: strengthen morale, confidence, and retention through meaningful acknowledgment.

Evaluate all eligible calls and radio transmission: gain complete insight into ECC performance and 9-1-1 quality assurance.

Spot early trends: reveals improvement targets and training pathways that accelerate growth.

Reduce manual work: automate routine QA so supervisors focus on meaningful coaching, not paperwork.

Flags stressful calls: ensure timely wellness checks and improved workload management.

An ECC dispatcher taking a call at his workstation.

HOW IT WORKS

How CommsCoach
QA Works

CommsCoach QA streamlines every step of quality assurance for 9-1-1 centers and elevates it
to quality improvement.

Seamless Assessment of Your Calls

Automatically pulls every eligible call and radio transmission, capturing the center activity without extra work.

A dashboard showing automated 9-1-1 call capture and evaluation.

Separate for call assessment in how CommsCoach QA works

A computer screen showing automatic transcription and voice detection in an emergency call.

Accurate Voice Detection

Advanced speech intelligence separates caller and telecommunicator dialogue with remarkable accuracy.

Layout that shows structure for how CommsCoach QA works

Instant Policy Checks

Your standards are automatically applied consistently and objectively.

A graph and chart showing 9-1-1 call evaluations completed and performance statistics by shift.

Layout how CommsCoach QA does policy checks

A screenshot showing CAD data automatically matched to its corresponding call transcript.

Match Transcripts to CAD

Call transcripts are matched with CAD event information.

Step 4 in how CommsCoach QA works: Create a single event record

Insight-Rich Event Record

Audio, transcript, CAD data and QA results combine into a single, powerful source of truth.

A screenshot showing combined call transcript, CAD data, and QA results in a single dashboard.

Layout to show CommsCoach QA incident record

Dashboard image of a 9-1-1 dispatcher's evaluation score and summary.

Step 6 in how CommsCoach QA works Incident Scoring

Intelligent Scoring and Clear Summaries

AI scores compliance, summarizes the call, and highlights strengths and improvement opportunities.

Layout for how QA works Automated Scoring

CommsCoach QA Step 7 results on designated calls

Only Surface the Calls That Matter

Supervisors see the criteria they select. Focus on high performers, stressful calls, and improvement opportunities provided focused insight without data overload.

A screenshot showing a customized call review queue.

PRICING

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Basic Plan

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$19

/ month

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FAQs

Is AI reliable and accurate enough for ECC QA? +

Modern AI systems trained on quality datasets can be highly reliable for syntax, pattern detection, transcription, and identifying specific criteria. But quality depends on data inputs, criteria definitions, and how the system is tuned to local SOPs.

How many calls can AI software review compared to manual QA? +

AI systems can analyze thousands of calls per week, while manual QA often only handles a handful. This vastly increases coverage and trend visibility.

What types of call elements can AI evaluate? +

AI can assess transcribed audio, CAD context, radio traffic, event timing, key phrases, compliance with SOPs, and even stress indicators, and tag critical events for review.

Transforming 9-1-1 QA Into Real Improvement

QA