ECC Pre-Hire, Training & QA

Transforming 9-1-1 QA Into Real Improvement

AI-powered evaluations reveal critical moments and coaching opportunities, helping supervisors elevate performance and strengthen every telecommunicator.
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Problems + Solutions

Increasing the Impact of Telecommunicators & ECCs

ECCs rely on telecommunicators to perform under pressure, yet supervisors can only review a fraction of calls manually.

Critical insights go unseen, positive actions go unrecognized, and telecommunicators miss the balanced feedback they need to grow, feel valued, and stay engaged.

Manual Reviews

Create inconsistency, bias, and unclear expectations that vary across shifts.

Missed Trends and Unrecognized Wins

Restrict ECC impact and telecommunicator confidence.

Limited QA

Hides strong work, weakening morale and long-term telecommunicator retention.

Changing SOPs and Expectations

Make reliable QA
impossible to manage at scale.

AI-Powered QA that Elevates the Impact of Every Telecommunicator

Automated evaluations review every eligible call and radio transmission, surfacing strengths and improvement opportunities with unmatched fairness and clarity. Supervisors focus on important actions without overload, and telecommunicators receive balanced, timely feedback that builds confidence, supports growth, and strengthens their impact on every 9-1-1 call.

How CommsCoach QA Can Help Your ECC

Recognize strengths: strengthen morale, confidence, and retention through meaningful acknowledgment.
Evaluate all eligible calls and radio transmission: gain complete insight into ECC performance and 9-1-1 quality assurance.
Spot early trends: reveals improvement targets and training pathways that accelerate growth.
Reduce manual work: automate routine QA so supervisors focus on meaningful coaching, not paperwork.
Flags stressful calls: ensure timely wellness checks and improved workload management.
KEY PLATFORM FEATURES

CommsCoach QA Includes Powerful AI-Driven Capabilities

CommsCoach QA combines advanced transcription intelligence, automated scoring, and actionable insights to deliver the best AI for assessments and the strongest QA evaluation software for ECCs. Every feature supports consistency, accuracy, and clearer quality assurance for 9-1-1 centers.

QA 100% of Eligible
Calls and Radio
Transmission

Provides complete operational insight with no manual burden.

Customizable
AI-Driven Scoring

Evaluates against your standards ensuring consistent, agency-aligned scoring.

Actionable Insights,
Not Data Overload

Set exactly what supervisors and QA teams should review.

Supervisor Support

Coach positively through balanced feedback, stress-call flags, and automated reports.

Full Transcription Data

Search across complete digital transcripts for events, keywords, or call behaviors.
I was spending so much time doing 7% to 10% of our calls, but it wasn’t giving me the full perspective of what my team was doing every day.
The depth of unified data shows us trends and insights we could not see before, helping every member of the department grow with clarity and confidence.
Rhonda Braudis
Director Marshall County Communications, Marshall County, IA
Problems + Solutions

Customer Stories

View All Case Studies

Case Study O'Fallon Missouri PD

By implementing CommsCoach, an AI-powered QA platform, the center automated its evaluation process to achieve 100% coverage of eligible calls, significantly reducing subjectivity and driving compliance rates from as low as 12% to over 94% in just one year.
Read more
HOW IT WORKS

How CommsCoach
QA Works

CommsCoach QA streamlines every step of quality assurance for 9-1-1 centers and elevates it
to quality improvement.
01

Seamless Assessment of Your Calls

Automatically pulls every eligible call and radio transmission, capturing the center activity without extra work.
02

Accurate Voice Detection

Advanced speech intelligence separates caller and telecommunicator dialogue with remarkable accuracy.
03

Instant Policy Checks

Your standards are automatically applied consistently and objectively.
04

Match Transcripts to CAD

Call transcripts are matched with CAD event information.
05

Insight-Rich Event Record

Audio, transcript, CAD data and QA results combine into a single, powerful source of truth.
06

Intelligent Scoring and Clear Summaries

AI scores compliance, summarizes the call, and highlights strengths and improvement opportunities.
07

Only Surface the Calls That Matter

Supervisors see the criteria they select. Focus on high performers, stressful calls, and improvement opportunities provided focused insight without data overload.
PRICING

Medium length

Basic Plan

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$19

/ month

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FAQs

Is AI reliable and accurate enough for ECC QA? +

Modern AI systems trained on quality datasets can be highly reliable for syntax, pattern detection, transcription, and identifying specific criteria. But quality depends on data inputs, criteria definitions, and how the system is tuned to local SOPs.

How many calls can AI software review compared to manual QA? +

AI systems can analyze thousands of calls per week, while manual QA often only handles a handful. This vastly increases coverage and trend visibility.

What types of call elements can AI evaluate? +

AI can assess transcribed audio, CAD context, radio traffic, event timing, key phrases, compliance with SOPs, and even stress indicators, and tag critical events for review.

Turn QA into Quality Improvement

GovWorx delivers AI-powered software solutions that strengthen readiness and provide real-time support for first responders.
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