Research and evidence-based assessments and AI-generated simulations to measure aptitude, resilience, and composure for demanding 9-1-1 careers.
HIRE
PROBLEMS + SOLUTIONS
Evaluating 9-1-1 Candidate Aptitude
Traditional interviews cannot uncover the qualities needed for high-pressure emergency communications. ECC leaders need insight into each applicant's specialized skills, strengths, and growth areas to make informed hiring decisions.
Foundational Skills
Assessing core skills such as typing, spelling, and speed.
9-1-1 Specific Skills
Measuring specific skills such as map reading.
Aptitude Skills
Evaluating listening, memory, and other aptitude skills.
Behavioral Skills
Observing resilience as scenarios increase in difficulty.
CommsCoach HIRE: Reveal 9-1-1 Candidate Aptitude Before Day One
CommsCoach HIRE uncovers the skills traditional interviews miss—revealing aptitude, resilience, accuracy, and composure through structured testing and AI-supported scoring. ECC leaders gain confidence selecting candidates who can perform under pressure and grow with the organization.
Hire 9-1-1 Candidates With Confidence
Evaluate full readiness across foundational, 9-1-1, aptitude and behavioral skills.
Assess real resilience with escalating pressure and composure-based scoring.
Compare candidates objectively using consistent, AI-driven scoring.
Define ideal hires using benchmarks across nine core competencies.
KEY PLATFORM FEATURES
CommsCoach HIRE Includes Powerful Assessments
CommsCoach HIRE is a unified platform from testing and scoring to communication and comparison. Insights flow seamlessly into CommsCoach TRAIN, creating a direct bridge between hiring and personalized skill development.
AI-Powered Evaluation
Delivers fast, unbiased scoring through intelligent performance analysis.
Unified Management
Centralizes exam distribution, scoring, and candidate communications in one streamlined interface.
Intuitive Candidate Portal
Provides a self-guided space for candidates to access exams, review instructions, and track progress.
Secure and Flexible Testing Technology
Supports onsite or remote testing with built-in authentication and anti-cheating safeguards.
Remote Testing Flexibility
Ability to test candidates anywhere while maintaining fairness and structure.
Comprehensive Testing Catalog
Uses randomized questions to ensure fairness and protect test integrity.
Candidate Testing History
Identifies duplicate test attempts across locations to maintain equitable evaluation.
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10K
feedback coaching events
10K
feedback coaching events
10K
feedback coaching events
Name Surname
Position, Company name
Hire with Confidence Using Clear, Evidence-Based Insight
Hire with Confidence
Gain clear, evidence-based insights into each candidate’s aptitude, composure, and readiness for 9-1-1 communications roles.
Ensure Fair and Consistent Evaluation
AI-powered scoring and benchmarking deliver fast, objective results that promote equitable hiring decisions and reduce bias.
Simplify the Hiring Process
Centralized tools streamline exam creation, assignment, scoring, and communications.
Deliver a Seamless Candidate Experience
An intuitive portal keeps applicants informed and engaged throughout testing.
Protect Testing Integrity
Built-in authentication and anti-cheating safeguards ensure all assessments are secure, verifiable, and trustworthy.
Build a Continuous Development Pipeline
When integrated with CommsCoach TRAIN, assessment results automatically create personalized learning paths. This creates a direct bridge between hiring, onboarding, and ongoing readiness.
Case Studies
Customer Stories
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What are the most challenging aspects to candidate testing for 9-1-1 candidate aptitude? +
Stress resilience and the cumulative impact of 9-9-9 call stress are recognized aspects of candidate aptitude that are very difficult to pre-assess. CommsCoach HIRE assessments were build with this challenge in mind, to give ECC leaders and hiring managers the data they need to assess candidates. .
How do agencies make hiring and performance decisions more defensible?+
Defensibility comes from using consistent, validated, job-relevant data rather than subjective impressions or limited samples. CommsCoach HIRE and QA provide documented, evidence-based assessments that stand up to internal review, audits, and legal scrutiny.
How do agencies assess 911 dispatcher readiness before hiring?+
"Assessing readiness requires more than interviews or basic skills tests. Agencies need to evaluate how candidates process information, prioritize under pressure, regulate emotion, and make decisions in realistic emergency scenarios.
CommsCoach HIRE uses performance-based, scenario-driven assessments and AI-generated simulations to measure aptitude, stress tolerance, cognitive fit, and situational judgment—providing a defensible, evidence-based view of readiness before a candidate ever reaches the floor."
What is a performance-based assessment for 9-1-1 hiring?+
A performance-based assessment measures how candidates perform tasks that mirror real 9-1-1 work rather than how well they take a test. CommsCoach HIRE evaluates candidates using validated competencies tied directly to emergency communications demands, ensuring agencies screen for real-world readiness—not test-taking ability.
How can agencies reduce dropouts during 9-1-1 training?+
Dropouts often occur when hiring processes don’t accurately predict readiness or set realistic expectations. CommsCoach HIRE screens for core cognitive and behavioral competencies, while CommsCoach TRAIN and Simulations reinforce those same expectations during training—creating alignment from candidate to trainee and reducing early attrition.
How do agencies ensure fairness and consistency in 911 hiring?+
Fairness in 9-1-1 hiring requires evaluating every candidate against the same core performance requirements, while still allowing agencies to define what matters most locally. CommsCoach HIRE provides a standardized, evidence-based assessment framework with local agency control over benchmarks, ensuring consistent, unbiased, and defensible hiring decisions.
What skills should agencies evaluate when hiring 9-1-1 call takers and dispatchers?+
Successful 9-1-1 candidates must demonstrate more than technical skills. Agencies should evaluate cognitive processing, prioritization, listening accuracy, emotional regulation, stress tolerance, and situational judgment. CommsCoach HIRE measures these competencies through validated, job-relevant assessments aligned to real emergency communications demands.
How can agencies predict on-the-job performance before a 911 dispatcher is hired?+
Predicting performance requires assessing how candidates behave in realistic, high-pressure scenarios rather than relying solely on interviews or basic aptitude tests. CommsCoach HIRE uses performance-based assessments and AI-generated simulations designed to predict real-world call handling behavior—helping agencies identify candidates most likely to succeed on the floor.
