9-1-1 / ECC Professionals
AI-powered solutions to hire, train, and improve quality of the performance of telecommunicators
CommsCoach helps ECC leaders with AI-powered simulations, targeted evaluations, and guided development, helping telecommunicators grow their skills, improve readiness and strengthen performance.
A unified approach to quality improvement built specifically for emergency telecommunications.
Hire the best candidates with AI-supported aptitude assessments, then accelerate readiness through structured training and quality improvement.
Support quality improvement with fair assessments, microlearnings, and simulations that address skill gaps and evolving SOP requirements.
With staffing shortages, complex calls, and evolving public expectations, ECCs need better ways to support quality improvement. CommsCoach offers AI-powered insights and tools that reduce manual workload, improve consistency, and help supervisors focus on coaching.
It is difficult to assess candidate 9-1-1 specific aptitude.
Time consuming, unstructured training limits trainee competency and confidence.
Incomplete data makes it hard to understand performance patterns.
A platform for 9-1-1 telecommunicators that unifies hiring, training, and QA into a continuous quality improvement system that strengthens performance at all levels.
With consistent, aligned training and evaluations that support quality improvement.
With AI-powered insights that reveal strengths, patterns, and development opportunities.
So supervisors can focus on the coaching and decisions that matter most.
When hiring, training, and evaluations work together, ECCs gain clarity, consistency, and a growing dataset that reveals trends and future requirements.
Supervisors gain visibility into performance trends and development needs, reducing gaps and guesswork.
A single platform removes the constant back-and-forth between systems, freeing supervisors to focus on telecommunicator development.
AI-powered evaluations, simulations and learning come together to support measurable, ongoing quality improvement.
As data grows, leaders see clearer patterns and future needs, strengthening the entire 9-1-1 center.
CommsCoach helps prepare and support 9-1-1 professionals, and it also offers additional capabilities for ECC Leaders.
Identify skill gaps and performance issues early to reduce organizational risk.
Equip supervisors with pre-crafted reports and guided feedback to improve speed and quality.
Detect high-stress calls automatically to alert supervisors for potential care or follow-up.
Access fully digitized call data linked with CAD records to unlock complete operational intelligence.
Designed for leaders responsible for improving the impact of 9-1-1 professionals.
AI-powered solutions to hire, train, and improve quality of the performance of telecommunicators
AI-powered solutions that qualify future 9-1-1 professionals
Facing rising demands and inconsistent manual evaluations, O'Fallon Police Department's 9-1-1 Communications Center sought a transformative solution to enhance quality assurance and telecommunicator performance.
.jpg)
By implementing CommsCoach, an AI-powered QA platform, the center automated its evaluation process to achieve 100% coverage of eligible calls, significantly reducing subjectivity and driving compliance rates from as low as 12% to over 94% in just one year.
.png)
