Seconds matter and policies are complex. CommsCoach ASSIST brings agency policy to life in real time, guiding consistent questioning as the call evolves.
May benefit from an AI coach during some calls, not as a crutch, but as a confidence-building aid.
Removes the burden of memorizing every policy or searching through binders and PDFs, so they can focus on leading the conversation.
ECC leaders need a reliable way to support telecommunicators on every call.
CommsCoach ASSIST delivers prompts that adapt and present the policies needed in the moment. New and veteran telecommunicators stay confident, accurate, and fully supported through every call type, even the unexpected.
with dynamic, situation-aware questioning.
by shifting from note-taking to leading conversations.
with adaptive guidance on complex calls.
with confidence-building step-by-step direction.
with optional on-demand guidance when unusual calls appear.
with automatic detection and translation tools.
Autofills answers as callers provide information, regardless of question order, preventing repeated questions and reduces call handling time.
Notification Assistants: Flag urgent conditions and alert supervisors instantly. Reminder Assistants: Prompt required follow-ups and actions to ensure nothing is missed. Evaluation Assistants: Apply CommsCoach QA criteria live to reinforce quality, consistency, and compliance
