Preparing 9-1-1 Professionals for Real-World Impact
AI-driven simulations, structured learning paths, and deep coaching insights that strengthen every telecommunicator’s readiness.
TRAIN
PROBLEMS + SOLUTIONS
Training New Telecommunicators Effectively
ECCs spend months training new telecommunicators, yet many still struggle to manage the pace, pressure, and emotional intensity of 9-1-1 work. With high turnover and inconsistent results, centers need a more reliable path to real-world readiness.
Training Results
Trainees complete traditional programs without realistic exposure to real-call speed or stress.
Inconsistent Role-Play
Live role-play by trainers can’t match the consistency of realistic 9-1-1 simulation experiences.
Subjective Scoring
Trainer-led evaluations vary, making performance difficult to measure and compare.
Outdated Methods
Traditional 9-1-1 training tools make it hard to track progress or verify skill mastery.
Real Training for Real 9-1-1 Demands
CommsCoach TRAIN builds confident, field-ready telecommunicators through immersive simulations, structured learning paths and an extensive library of microlearning topics and exams that support baseline skill development. It prepares trainees for real 9-1-1 call intensity while giving ECC leaders a clear, reliable view of progress, readiness, and long-term development.
Stronger Skills Through Realistic Experience
Experience real-world scenarios with AI-generated calls and radio simulations.
Train with consistency using objective, automated scoring across every phase.
Support every trainee through structured, phased learning paths.
Track progress clearly in one unified performance dashboard.
Build mastery faster with targeted microlearning and scenario repetition.
Reduce trainer workload through auto-generated observation summaries and performance flags.
Customize training programs to match your ECC’s call types, standards, policies, and expectations.
Realistic Training That Produces Call-Ready Telecommunicators
CommsCoach TRAIN accelerates mastery through immersive 9-1-1 simulator experiences, structured growth paths, extensive microlearning, and clear performance insight. TRAIN provides ECCs with a faster, stronger, more consistent path to long-term readiness and retention.
Realistic AI Simulations
Prepare trainees with true-to-life calls and radio transmissions that build confidence and readiness.
Phased Training Paths
Guide every trainee step-by-step toward mastery with structured, proven progression.
Objective Automated Scoring
Remove bias and guesswork with fair, reliable evaluations every time.
Unified Progress Dashboard
See growth instantly with clear, real-time performance visibility.
Microlearning Content Library
Strengthen skills fast with targeted lessons delivered when they’re needed most.
Integrated QA Evaluations
Connect to the full CommsCoach solution to integrate training into a full career management and continuous improvement solution.
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10K
feedback coaching events
10K
feedback coaching events
10K
feedback coaching events
Name Surname
Position, Company name
Hire with Confidence Using Clear, Evidence-Based Insight
Hire with Confidence
Gain clear, evidence-based insights into each candidate’s aptitude, composure, and readiness for 9-1-1 communications roles.
Ensure Fair and Consistent Evaluation
AI-powered scoring and benchmarking deliver fast, objective results that promote equitable hiring decisions and reduce bias.
Simplify the Hiring Process
Centralized tools streamline exam creation, assignment, scoring, and communications.
Deliver a Seamless Candidate Experience
An intuitive portal keeps applicants informed and engaged throughout testing.
Protect Testing Integrity
Built-in authentication and anti-cheating safeguards ensure all assessments are secure, verifiable, and trustworthy.
Build a Continuous Development Pipeline
When integrated with CommsCoach TRAIN, assessment results automatically create personalized learning paths. This creates a direct bridge between hiring, onboarding, and ongoing readiness.
Case Studies
Customer Stories
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Transform hiring into a clear, data-driven process supported by structured tests AI-powered insights.
01
Envision Your Training Impact
Map out the skills and scenarios you want every telecommunicator to master.
02
Unlock Unlimited Experience
Training is no longer dependent on live calls, us 9-1-1 call simulations to expose every telecommunicator to all needed call types including rare and high-stakes calls.
03
Review the Simulation Library
Review the provided robust collection of ready-to-use, expertly crafted 9-1-1 call scenarios to identify what additional agency-specific simulations are needed.
04
Customize for Your Simulations
Tailor simulations aligned with your ECC’s policies, local needs, and high-frequency incident types.
05
Add Real-World Authenticity
Incorporate caller accents, background noise, or disruptions for realism that builds true call-taking confidence.
06
Evolve Scenarios Dynamically
Escalate events mid-call to build resilience and fast decision-making.
07
Assign With Intent
Send tailored simulations to specific telecommunicators to strengthen targeted skills or confidence.
08
Watch Growth Unfold
Track who completed each scenario and see their improvement over time.
09
Reinforce Experience Over Time
Reassign simulations to build mastery, close skill gaps, and support evolving SOP changes.
PRICING
Medium length
Basic Plan
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$19
/ month
[ROI Calculator]
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AI QA supports training by highlighting specific gaps and generating targeted coaching actions. Some systems also enable simulation-based practice tied to real QA outcomes.
Will this help retention and training effectiveness? +
Absolutely. When trainees get fair, consistent feedback tied to real performance data, they build confidence faster. Teams with clarity about expectations tend to retain personnel longer.
What does “candidate through career” mean in 9-1-1 operations? +
It means treating hiring, training, coaching, and real-time support as reinforcing stages, not separate programs. CommsCoach ensures expectations, evaluations, and feedback remain aligned from first assessment to daily operations, creating resilient careers and stable centers.
How does performance transparency improve morale and retention?+
When performance data is consistent, objective, and visible, telecommunicators feel evaluated fairly and recognized for improvement. CommsCoach QA and Performance Dashboards provide clear insight into strengths, growth, and achievements—supporting trust, engagement, and long-term retention.
What are AI-generated simulations in 9-1-1 training?+
AI-generated simulations recreate realistic emergency call scenarios that mirror the pace, complexity, and emotional intensity of real 9-1-1 calls. CommsCoach Simulations allow agencies to safely evaluate and train candidates and telecommunicators on decision-making, communication, and prioritization without relying on live-call exposure.
Why are simulations important for rare or high-risk 9-1-1 call types?+
Many critical call types occur infrequently, making on-the-job exposure unreliable and inconsistent. CommsCoach Simulations ensure every candidate and trainee practices rare, high-risk scenarios repeatedly, building readiness and reducing risk before those calls occur in real life.
How do simulations improve consistency across instructors, shifts, and centers?+
Instructor availability, experience, and teaching style can create uneven training outcomes. CommsCoach Simulations provide standardized scenarios and evaluation criteria, ensuring consistent training and assessment across instructors, shifts, and agencies.
