CommsCoach AI Platform Expands to Support 9-1-1 Professionals Throughout their Careers

From hiring to evaluation from training to real-time support, this AI-powered platform equips Emergency Communications Centers to grow, support and retain their teams.

Denver, CO - June 23, 2025  At this year’s National Emergency Number Association (NENA) 2025 Conference in Long Beach, CA, the 9-1-1 industry will get a first look at the newly expanded CommsCoach platform designed to help emergency communications centers hire, train, support, and retain the next generation of telecommunicators.

Trusted by more than 130 centers nationwide for automated high-volume QA and AI-training simulations modeled after real world events, CommsCoach now brings together four connected modules that work in tandem to meet the needs of today’s ECCs and the professionals they serve:

CommsCoach HIRE uses AI-based assessments to evaluate candidates to make sure they not only are a good fit but they are a long term fit. Measuring not just the basics like typing and multitasking, but those elements that can’t be taught like emotional resilience, true ability to work shifts and stress tolerance. The goal: better hires, better fit, less turnover.

CommsCoach TRAIN offers structured, phased training that follows a telecommunicator from classroom and academy through every phase of their career. Trainers and supervisors use AI to help evaluate trainees progress, complete reports at scale and deliver personalized training and coaching. Combined with fully interactive AI simulation scenarios built from an agency’s real calls and radio traffic to build robust skills without the need for human role play.

CommsCoach ASSIST brings live call guidance into the moment, listening and evaluating alongside call takers and trainees to provide real-time prompts, policy reminders, a “heads-up” to dispatchers and alerts for supervisors. Real time transcription and translation becomes a true extension of training and QA, embedded in every shift

CommsCoach QA continues to provide industry-leading Quality Assurance by automatically evaluating 9-1-1 calls and radio transmissions at scale, surfacing strengths, improvement areas, and agency-wide trends without overwhelming supervisors or telecommunicators. With feedback workflows and big screen performance stats, QA becomes a tool to improve both wellness and retention.

“This isn’t about launching new products. It’s about standing alongside the centers and professionals who are carrying 9-1-1 into the future,” said Scott MacDonald,CEO and co- founder of GovWorx. “Our mission with CommsCoach is simple: to be the AI partner ECCs need to help them grow confident, resilient, and career-committed telecommunicators”.

To see the full CommsCoach platform in action, visit the GovWorx booth at NENA 2025 in Long Beach.

About GovWorx, Inc.

GovWorx, Inc. is a technology company serving public safety organizations. GovWorx’s mission is to help all first responders perform at their very best. Through AI-powered, cloud-based software built for emergency communication centers, law enforcement agencies and fire/EMS departments. GovWorx empowers public safety teams with tools for hiring, evaluating, training, performance management and real-time operational support. GovWorx is committed to equipping ALL First Responders with the technology they need to lead with confidence.
Learn more at www.govworx.ai.

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