December 9, 2025
Johnson County has taken a major step forward in strengthening quality assurance and training for its 911 center. On December 1, the Johnson County Board of Commissioners voted to approve GovWorx, an AI-driven quality assurance and training integration, positioning it as an operational upgrade to support performance, coaching, and long-term improvement across the center.
In the meeting, 911 Director Heath Brandt described what many emergency communications leaders know too well: quality assurance and training are essential, but the process is hard to scale. He shared that GovWorx integrates with the county’s CAD, radio, and phone systems to increase the volume of QA reviews and automatically produce targeted training for both new and existing staff.
For a center like Johnson County, this kind of modernization is about making coaching and quality easier to sustain, not adding more to anyone’s plate.
If you work in a 911 center, you do not need a report to tell you the truth, manual QA is limited by time and capacity.
Supervisors may want to review more calls and coach more consistently, but the sheer workload makes it nearly impossible. Reviewing a call manually takes real effort: listening, scoring, documenting, and preparing feedback. Over time, that creates familiar challenges:
Those gaps affect everyone. New hires who need structured support. Experienced telecommunicators who deserve consistent coaching and recognition. Supervisors who want to lead, but are stuck managing an impossible volume of reviews.
Johnson County’s decision reflects a goal shared by many centers: improve quality and training without adding more weight to already full plates.
Brandt emphasized that GovWorx is not an extra workflow, it's built to meet the center where it already operates.
GovWorx integrates directly with:
That matters because quality cannot be separated from context. When audio is tied to CAD and radio events, reviews become clearer, more complete, and more useful for training.
The outcome Johnson County is aiming for is simple and powerful:
Instead of spending hours trying to review a handful of calls, leaders gain a scalable way to see what is happening across the whole center and respond with coaching that fits real needs.
That is the heart of CommsCoach and GovWorx: helping centers turn QA into a system that supports growth, consistency, and performance at scale.
We are proud to partner with Johnson County as they strengthen quality assurance and training for their 911 center. Their decision highlights what more and more leaders are recognizing: true improvement requires scale, visibility, and tools that support people doing high stakes work.
For other centers feeling similar pressure from:
Johnson County’s path offers a clear example of what modernization can look like.
If your center is exploring how to expand QA coverage, strengthen coaching, or move toward Quality Improvement, we would be glad to share what this approach could look like for you.
Ready to learn more? Request a demo
Johnson County, Indiana is modernizing its 911 center’s quality assurance and training program with GovWorx, an AI-powered QA/QI and coaching platform built for emergency communications. After the Board of Commissioners approved the system on December 1, 911 Director Heath Brandt highlighted how GovWorx integrates directly with CAD, radio, and phone audio to expand QA coverage, reduce manual review burden on supervisors, and turn evaluations into targeted training for both new hires and experienced telecommunicators. The decision reflects a growing trend in ECCs nationwide: moving from limited manual QA toward scalable Quality Improvement that supports performance, consistency, and long-term retention.
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