Link Copied!
The Rogers Police Department in Rogers, Arkansas has a strong commitment to quality assurance, fostering a culture of continuous improvement where teams are motivated to compete and excel, supported by a partnership with GovWorx. Despite strong QA performance, staffing telecommunicators remained a constant challenge. The department maintains open positions and hires on a rolling basis.
With a four to six-month training program, the department often begins training assoon as a single candidate is cleared. The ongoing training classes create a significant investment of time and resources for each hire. Previously, candidate screening relied on a pre-testing tool that produced a numerical score, offering little insight into candidate fit or likelihood of training success. As hiring and training demands intensified, the department sought a more transparent, insight-driven approach to candidate evaluation, leading them to explore GovWorx’s CommsCoach HIRE solution.
The Rogers Police Department adopted CommsCoach HIRE to bring greater insight and confidence to its hiring process.
HIRE evaluates nine core competency areas, including critical factors such as stress tolerance and resilience, capabilities essential for long-term success in 9-1-1 roles.
To establish meaningful benchmarks, the department had high-performing early-stage telecommunicators complete the assessment, helping define an ideal candidate profile. The assessment is now administered remotely, eliminating the need to schedule a 2.5-hour onsite testing session. This shift significantly reduced administrative burden while making the process more convenient for applicants.
