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Partnership gives ECCs access to purpose-built, best-in-class Voice AI automation, AI-enabled QA, training, and real-time call guidance to modernize operations and optimize limited resources.

Branding in 9-1-1 isn’t about marketing, it’s about identity. This article explores how branding shapes culture, pride, recruitment, and public trust in emergency communications centers, often whether leaders realize it or not. Drawing on real-world insights from the CommsCoach Podcast, it shows how intentional identity, transparency, and community connection strengthen morale, unify regional centers, and build trust long before a crisis ever happens.

GovWorx has appointed Tipi Brookins as Chief of Public Safety Engagement, bringing more than 24 years of experience in public safety communications and leadership. From frontline 9-1-1 operations to senior roles at the DC Office of Unified Communications and the DC Metropolitan Police Department, Tipi has led efforts in training, quality assurance, and organizational strategy. A NENA CMCP and APCO RPL certified leader, she will help agencies strengthen support for emergency communications professionals throughout their careers, advancing GovWorx’s mission to elevate quality, training, and engagement.

(Denver, CO Dec 16, 2025) GovWorx today announced the launch of CommsCoach ASSIST, a real-time, AI-guided call support solution designed to address one of the most overlooked challenges in emergency communications: the cognitive burden of remembering local policies and guidecard questions during live 9-1-1 calls.

Johnson County, Indiana is modernizing its 911 center’s quality assurance and training program with GovWorx, an AI-powered QA/QI and coaching platform built for emergency communications. After the Board of Commissioners approved the system on December 1, 911 Director Heath Brandt highlighted how GovWorx integrates directly with CAD, radio, and phone audio to expand QA coverage, reduce manual review burden on supervisors, and turn evaluations into targeted training for both new hires and experienced telecommunicators. The decision reflects a growing trend in ECCs nationwide: moving from limited manual QA toward scalable Quality Improvement that supports performance, consistency, and long-term retention.

This interactive webinar will explore proven strategies and best practices for enhancing morale, engagement and ultimately retention. Speakers will share practical, actionable steps designed to help your team thrive amid the stress of 9-1-1.

GovWorx, Inc., the company behind CommsCoach, the AI-powered platform designed to support every stage of the 9-1-1 professional’s lifecycle, is proud to announce a strategic partnership with getResQ911, the nation’s trusted provider of highly skilled 9-1-1 telecommunicator contractors. Together, they aim to set a new standard in performance for public safety communications professionals.

CommsCoach AI Platform Expands to Support 9-1-1 Professionals Throughout their Careers

Introducing CommsCoach Simulations as a standalone training module designed for Emergency Communication Centers, community colleges, high schools, and vocational programs, without requiring the full CommsCoach QA system. This AI-driven platform delivers customizable, real-world emergency scenarios that help trainees develop critical skills before ever handling live calls. With interactive CAD entry, performance tracking, and a growing library of fire, law, and medical scenarios, agencies and educators can provide structured, scalable training without relying on manual role-play. Whether preparing new hires or enhancing existing training programs, CommsCoach Simulations ensures telecommunicators are ready for the demands of 9-1-1 from day one.

GovWorx, the company behind the AI-powered 9-1-1 evaluation and training platform CommsCoach, is proud to announce a new partnership with Positive 911, an organization on a mission to transform how 911 professionals are recognized and celebrated.

Check out our latest episode of the Comms-Coach Podcast titled "The Power of Positivity in 911"! .In this episode, we discuss how fostering a positive work environment in dispatch centers can lead to increased productivity, employee satisfaction, and retention. Hear from our special guest, Steve Sutton, as we dive into common dispatcher challenges and share actionable steps to create a supportive culture that keeps both responders and communities safe. Don't miss out on the essential strategies to boost morale and build a strong, motivated team!

CommsCoach AI-powered platform designed specifically to address 9-1-1 staffing challenges head-on to be showcased as a sponsor for APCO event.

CommsCoach Podcast Season 2 Episode 2 Boost Your Training