REIMAGINE 2026 is GovWorx’s virtual innovation showcase exploring what comes next for emergency communications and the people behind them. Register below to request access to session content.
Welcome to our REIMAGINE Showcase 2026! Join GovWorks co-founders Scott McDonald and Alex Montgomery for the opening of this virtual conference series. GovWorks product teams share what they’ve learned from agencies, communications coaches, and others—and how those insights are shaping new possibilities for ECCs.
Josh Powell, GovWorks’ VP of Product, introduces a reimagined QA dashboard and research tool. Look at how GovWorks aims to move beyond basic QA counts and drill-downs toward actionable operational insights across center activity—bringing together sources such as CAD records, call and radio transcripts, training data, and discovery requests, and letting users explore questions about that information.
Meet GovWorks’ education team and get a sneak peek at its vision for an upgraded 9-1-1 simulation experience. The video highlights how agencies use simulations for recruitment, training, and community education, then previews features like guided practice, personalized scenario recommendations, and a more realistic multiplayer training room.
Explore GovWorks’ HIRE and PROMOTE assessments for emergency communications professionals, including how scenario-based evaluations identify candidate strengths and development needs and connect them to targeted training.
See a demo of GovWorks’ redesigned Media Index in CommsCoach. Explore how AI-powered search brings related phone, CAD, and radio data together in one event view, with transcripts, audio playback, responding-unit details, and an audit trail.
In this session, GovWorx will demonstrate the expanding real-time capabilities of CommsCoach ASSIST and NEAL, including the delivery of APCO IntelliComm protocols directly within the live call-taking experience. See how ASSIST can listen, understand context, surface the appropriate protocol and guidecards, populate information as it is provided, and give telecommunicators relevant guidance without pulling them away from the conversation.
For non-emergency demand, NEAL demonstrates a different application of the same intelligence. It can independently handle appropriate administrative and non-emergency calls, follow agency-defined workflows, create CAD events when required, and seamlessly escalate to a human through ASSIST when the situation calls for it.