ECC Training Content

911 Specific Training Courses Built by Industry Experts

Each series combines fullcourses with practice activitiesand scored evaluations, followingeducational principles and bestpractices. Learners work throughthe series, developing anddemonstrating the competenciescovered by the curriculum.

Available Now

Supervisor Series — 45 hours

Available Now

Call-Taking Fundamentals — 16 hours

Coming Soon

Swatting: Listening Beyond the Call

PROBLEMS + SOLUTIONS

911 Specific Training to Address Skill Gaps

Training content designed specifically for 911 is extremely limited, and per-person pricing makes professional development and continuing education costly. In some cases, a lack of relevant content puts the training that people need out of reach.

Per Learner Training Cost

Per-learner fees make it harder to provide training across your entire team.

Time to Develop Custom Curriculum

Building complete training requires expertise in 9-1-1 operations, instructional design and the subject being taught.

Limited Opportunity to Practice Learning

Completing a lesson does not demonstrate that the trainee has mastered the content.

Training Aligned with Identified Gaps

After taking assessments, having training correlated with needed learning and improvement.

CommsCoach EDU: Timely, Relevant 9-1-1 Training Courses

CommsCoach EDU complements certification programs with focused, practical training developed specifically for 9-1-1. Each series helps your team build skills in a defined topic and apply those skills to everyday work.

We also provide CommsCoach Credits, which learners can submit to their local certifying entity for consideration toward continuing education credit.

Training & Assessment Connection

Supervisor Series + PROMOTE
Develops the competencies assessed in the PROMOTE leadership assessment.
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‍Call-Taking Fundamentals + HIRE
Develops the competencies assessed in the call-taking segment of the HIRE pre-hire assessment.

Each EDU series stands on its own. Agencies can use the curriculum with or without CommsCoach assessments.

SUBSCRIPTION

One Subscription for the Entire ECC

‍Access a growing library of 9-1-1 curriculum with no per-learner costs or limitations. New series join the library each quarter, and curriculum already assigned to your team remains available.

One Subscription, Unlimited Learning for Your 911 Team

Train as many people as needed, with no per-learner costs or limitations.

Assign complete curriculum developed by 9-1-1 training professionals.

Reinforce each learning module with a paired practice activity.

Evaluate learning against defined competency benchmarks.

From Instruction to Demonstrated Skill

Include Everyone Who Needs Training

Provide access across your team without paying for each learner.

Give Your Trainers Complete Curriculum

Support your training team with courses and activities developed by ECC training professionals and specialized topic experts.

Develop Skills Over Time

Give learners a structured pathway they can complete over time, with practice and evaluation throughout.

Connect Assessment With Development

Develop competencies measured by PROMOTE and the call-taking segment of HIRE.

See Progress in TRAIN

Follow learner progress and trends alongside other training and development activities.

Keep Building Your Training Library

Access new series released quarterly while retaining curriculum already assigned to your team.

Unlimited Learning Library for the Entire ECC

EDU

911 Specific Training Courses Built by Industry Experts