PROMOTE helps you identify and develop the leaders who will shape the culture and future of your center.
Identify the strengths and skill gaps of each candidate and compare with your benchmarks to select the best leaders.
Post-assessment customized learning paths help you train new and existing leaders to close their skill gaps, and validate their progress with an optional certification.
Evaluating your existing team is challenging enough. With PROMOTE, you now have objective data on applicants from other centers.
Invest in your best performers to keep them engaged with your center, and plan for future leadership openings.
Validated, research-based behavioral dimensions identified as most consequential for first-line leadership in high-stress, 24/7 emergency operations.
Instantly pivots between crises without losing focus, knows when to debrief staff after critical calls, and maintains strategic oversight during mass casualty incidents.
Stays calm under pressure, understands how chronic stress affects the brain, and models healthy recovery habits that validate staff emotions while upholding center standards.
Builds psychological safety, disrupts toxic behavior, resolves conflict early, and coaches staff through non-punitive feedback to grow a healthy, high-performing team.
Applies fair, consistent standards across all shifts and personnel, and takes full ownership of decisions even when they are later scrutinized.
Demonstrates deep knowledge of dispatch operations and applies procedures accurately and reliably across all situations and conditions.
Effectively advocates for the dispatch center's needs with command staff and administration, building team loyalty by visibly championing their interests.
PROMOTE doesn't stop at assessment. Every individual receives a personalized development pathway, built specifically for 9-1-1 centers by renowned 9-1-1 training subject matter experts.
Leadership-focused simulations that place candidates in supervisory situations unique to the ECC environment — conflict resolution, critical incident comand, and team coaching under pressure.
Assignable learning modules mapped to each leader's individual development gaps, with required completions, built-in knowledge checks, and an optional certification program that validates readiness.
Assessment results feed directly into coaching frameworks that supervisors and directors can apply in ongoing 1:1's and performance conversations — keeping development active, not just documented.
