911 Information Requests in Minutes.

DISCOVERY searches all connected systems for relevant records and packages them for review. DISCOVERY does the work. Your team makes the decisions. 
PROBLEMS + SOLUTIONS

Responding to 9-1-1 Information requests

Records requests arrive in many formats and timelines for investigations, complaints, media inquiries, and public records obligations. The data needed is scattered across audio, CAD, radio traffic, transcripts, and notes — and your most valuable team members spend their time digging it out.

Time consuming

Tracking down information for complex requests can take hours or even days. Some information can be so difficult to identify in legacy systems that it cannot be provided.

Data difficult to access

Relevant data is often spread across multiple systems and stored in different formats.

Expert time diverted

Accessing multiple systems and understanding their data and logic often requires highly skilled personnel, taking them away from more urgent tasks.

Data not correlated

Relevant data is stored across multiple systems and is not automatically correlated into incident-specific records.

Efficient, AI-Assisted 911 Information Request Research and Packaging

CommsCoach DISCOVERY is an AI assistant purpose-built for fulfilling 9-1-1 information requests. It receives the request, searches every connected source, gathers potentially reslevant material, and delivers a complete review package for human approval.

DISCOVERY handles the time-consuming research and preparation, while your team retains control of review and approval.

Key Features

Human-Controlled Review

DISCOVERY prepares and organizes the information; your team reviews the results and makes the final decisions.

Comprehensive search

Searches every connected system, including audio, CAD, radio traffic, transcripts, notes, and more.

Flexible Request format

Accepts requests using addresses, names, keywords, or plain-language descriptions. 

Structured Review Package

Consolidates potentially relevant records into a single package for review.

Relevant Records Rating

Provides confidence scores indicating the likelihood that each record matches the request.

Flagged Content

Flags sensitive content and probable redactions for reviewer attention. 
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Name Surname
Position, Company name

Hire with Confidence Using Clear, 
Evidence-Based Insight

Hire with Confidence

Gain clear, evidence-based insights into each candidate’s aptitude, composure, and readiness for 9-1-1 communications roles.

Ensure Fair and Consistent Evaluation

AI-powered scoring and benchmarking deliver fast, objective results that promote equitable hiring decisions and reduce bias.

Simplify the Hiring Process

Centralized tools streamline exam creation, assignment, scoring, and communications.

Deliver a Seamless Candidate Experience

An intuitive portal keeps applicants informed and engaged throughout testing.

Protect Testing Integrity

Built-in authentication and anti-cheating safeguards ensure all assessments are secure, verifiable, and trustworthy.

Build a Continuous Development Pipeline

When integrated with CommsCoach TRAIN, assessment results automatically create  personalized learning paths. This creates a direct bridge between hiring, onboarding, and ongoing readiness.
Case Studies

Customer Stories

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View All Case Studies

O’Fallon Police Department

Learn how the O’Fallon Police Department 9-1-1 Communications Center partnered with CommsCoach to improve call compliance to 94% in under a year.
Read more
HOW IT WORKS

How CommsCoach
DISCOVERY Works

Like an experienced records officer, only faster and more thorough, searching across every connected source without stopping at partial results, and available around the clock.
911 Training
01

Submit the information request

Enter the information request into DISCOVERY using familiar, search-like language.
911 Simulations
911 Dispatch Simulation
911 Dispatch Simulation
911 Simulations Training
02

Search all connected resources

DISCOVERY searches connected resources including audio, CAD, radio traffic, transcripts, notes, and more. 
Simulations for 911 calls
03

Gather all relevant records

DISCOVERY compiles potentially relevant records for the information request.
911 Simulator
911 Radio Dispatch Simulations
911 Call Dispatch Simulations
911 Radio Transmissions
04

Information Package Preparation

DISCOVERY reviews the information and creates a package that rates the confidence level of each potential match, flags sensitive information, and identifies probable redactions. 
911 radio transcription
911 Call Simulator
05

Complete the Human Review and Approval

Human review cycle of the completed package, including the sensitive data and potential redactions.
Dispatch Simulator
911 Simulation
911 Simulations
911 Simulations
06

Release the Information

The human reviewer delivers the completed package to the information requester.

Learn More About CommsCoach

GovWorx delivers AI-powered software solutions that strengthen readiness and provide real-time support for first responders.
Request a Demo