This webinar structure is based on the 9-1-1 + 1 framework, which focuses on strengthening the coaching layer—supervisors, CTOs, and trainers—to ensure a PSAP thrives rather than just survives.
Watch public safety leaders discuss the future of 911 hiring—how to move beyond “warm body” recruitment, measure resilience and aptitude, and build a stable, career‑focused telecommunicator workforce.