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GovWorx Connects 9-1-1 and ePCR Data for Comprehensive Incident Review and CQI

GovWorx introduces MedAssist, a new solution that automates quality review and data analysis for ePCRs. Paired with the CommsCoach ECC Performance Platform, it connects 9-1-1 call, CAD, dispatch, and patient care data so emergency communications and EMS leaders can review the full response, from the first call through care on scene.

Press & Media

GovWorx Introduces NEAL, Bringing Adaptive Non-Emergency Call Handling to the CommsCoach ECC Performance Platform

GovWorx has launched NEAL, an adaptive non-emergency call handling solution built into the CommsCoach ECC Performance Platform, developed after acquiring the CallStrike product from Backing Fire LLC and refined using insights from evaluating roughly 12 million public safety calls. NEAL uses agency-specific policies, procedures, and local knowledge (the same foundation powering CommsCoach QA and ASSIST) to handle non-emergency calls like abandoned vehicles or noise complaints, escalating to a human telecommunicator whenever judgment is needed. The launch expands CommsCoach's full lifecycle of connected solutions, from HIRE and PROMOTE to TRAIN, DISCOVERY, and now NEAL, all aimed at freeing up telecommunicator time for higher-priority work.

Press & Media

APCO International and GovWorx Partner to Bring APCO’s Protocols to CommsCoach ASSIST

APCO International and GovWorx have announced a partnership to bring APCO’s recognized communications protocols into GovWorx’s CommsCoach ASSIST platform. This collaboration will help emergency communications centers streamline operations, improve protocol adherence, and provide telecommunicators with real-time, AI-enabled call guidance aligned with trusted public safety standards. APCO’s protocols are expected to be available within CommsCoach ASSIST in July 2026.

9-1-1 QA,
Press & Media

Somerset County 911 Uses GovWorx AI Training for Dispatchers

Somerset County emergency officials are using GovWorx AI technology to train 911 dispatchers with realistic, interactive emergency call simulations. The system helps new and experienced dispatchers practice scenarios ranging from severe weather to active threats, reinforcing calm, confident call handling in high-pressure situations.

Press & Media

GovWorx Introduces Real-Time Policy Guidance for 9-1-1 with CommsCoach ASSIST

(Denver, CO Dec 16, 2025) GovWorx today announced the launch of CommsCoach ASSIST, a real-time, AI-guided call support solution designed to address one of the most overlooked challenges in emergency communications: the cognitive burden of remembering local policies and guidecard questions during live 9-1-1 calls.

9-1-1 Real-Time Call Guidance & Translation
Press & Media

CommsCoach AI Platform Expands to Support 9-1-1 Professionals Throughout their Careers

CommsCoach AI Platform Expands to Support 9-1-1 Professionals Throughout their Careers

Press & Media

getResQ911 Partnership Announcement

GovWorx, Inc., the company behind CommsCoach, the AI-powered platform designed to support every stage of the 9-1-1 professional’s lifecycle, is proud to announce a strategic partnership with getResQ911, the nation’s trusted provider of highly skilled 9-1-1 telecommunicator contractors. Together, they aim to set a new standard in performance for public safety communications professionals.

Press & Media

Webinar Announced: Creating an Environment of Positivity and Continuous Improvement in 9-1-1

This interactive webinar will explore proven strategies and best practices for enhancing morale, engagement and ultimately retention. Speakers will share practical, actionable steps designed to help your team thrive amid the stress of 9-1-1.

Press & Media

The Power of Positivity Podcast

Check out our latest episode of the Comms-Coach Podcast titled "The Power of Positivity in 911"! .In this episode, we discuss how fostering a positive work environment in dispatch centers can lead to increased productivity, employee satisfaction, and retention. Hear from our special guest, Steve Sutton, as we dive into common dispatcher challenges and share actionable steps to create a supportive culture that keeps both responders and communities safe. Don't miss out on the essential strategies to boost morale and build a strong, motivated team!

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